If the problem is with the website itself, such as how a request was passed along, how your information was handled or a mistake on a page, write to us through the contact form. Tell us your name, the area of the house, roughly when you sent the request and what went wrong, and we will look into it and reply.

Because this site never contracts for work, it has no role in a deal you strike with a contractor. If you are unhappy with a contractor's work, pricing, contract, payments or conduct, put the problem to that contractor first, in writing, and keep a copy.

If that does not settle it, you can file a complaint with the Pennsylvania Attorney General's Bureau of Consumer Protection; its home improvement line is 1-888-520-6680. For a contractor working inside Philadelphia, you can also contact L&I, the City's licensing department, through 311 ((215) 686-8686 from outside the city). In a township, contact that township's code or building office. Concerns about plumbing work can go to the office that issued the permit.

If a contractor this site passed your request to behaved badly, please tell us about that too. We have no power to settle disputes or require refunds. Even so, reports like these help decide which businesses can keep advertising here.

This complaints policy is governed by the laws of Pennsylvania.